Announcing a New Study on Behaviors that Impact Safety

May 28, 2009

The research is clear – teamwork, communication and a collaborative work environment each directly impact patient safety, patient satisfaction, employee and physician turnover, and even healthcare costs. The expectations upon healthcare organizations to address these issues are also clear. With the Joint Commission Sentinel Event Alert last summer, leaders must create and implement a process for managing disruptive and inappropriate behaviors.

What is less clear is how well-trained healthcare professionals are in addressing and managing the types of unprofessional behaviors that undermine these same outcomes. In partnership with Vanderbilt University Medical Center, the Studer Group is launching what we hope will be the largest ever study of disruptive behaviors in healthcare. Our goal is to identify the types and frequency of these behaviors and the tools and skills you have to deal with them. Whether you deliver direct patient care, provide support services or serve in an administrative capacity, I invite you and your colleagues to take part in this study.

This study was first announced in our monthly newsletter and remains open through Friday, June 12th. Click here to complete the survey. The 20 minutes of your time to complete the survey will provide insight into the training and resources needed in healthcare organizations to address disruptive behaviors that affect the well-being of staff and the outcomes of the patients we care for. We commit to sharing the results of the study broadly and free of charge this summer.

Every day, each of you makes a difference in the lives of the patients and families you care for. Thank you in advance for taking the time today to make a difference in your work environment by spending a few minutes to tell us about your experiences.

Yours in Service,

Craig Deao
R&D Leader
Studer Group


3 Responses to “Announcing a New Study on Behaviors that Impact Safety”

  1. Diane Formby Renger Says:

    Basic training in Establishing and Maintaining Professional Boundaries for the Manager and Supervisor would be an excellent training. Do you have any training materials to share that could be used at our facility?

  2. Your email caught my attention…”Behaviors that Impact Safety”. Over the past 30 years of teaching MBS team building skills I have often heard people say…”It’s not so much what he said that irritated me…it’s how he said it”. Reality is, it is not how he said it that irritated us…it’s how we heard it. He said it “his way” and we heard it “our way” and our ways are different. We took the other person’s comment personally. We labeled the behavior as unprofessional. Our perception became our reality and it affected our attitude, our judgment and our productivity.

    We have observed in healthcare organizations that 65-70% of the employees have the PACE (BLUE) temperament trait has one of their traits. Until PACED people understand their temperament and the temperament of other’s who are different than they are, they can easily be offended. The irony is that people do not know that they are offended because they still “act nice”. MBS training helps people correct their perception and immediately improves communication and teamwork.

    Mike Postlewait
    Management By Strengths, Inc.

  3. robMeelfrep Says:

    Sweet blog. I never know what I am going to come across next. I think you should do more posting as you have some pretty intelligent stuff to say.

    I’ll be watching you . 🙂

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