Studer Group and Vanderbilt University Medical Center Disruptive Behaviors Study

May 14, 2009

Have you personally experienced disruptive or intimidating behaviors in your organization? Or have you been in a position where you were aware of others” unprofessional behavior and found it challenging to manage? If the answer to either is yes, were you knowledgeable of your organization”s policies and practices in place to address these behaviors, and did you have the skills for managing the situation?

Effective January 1, 2009, the Joint Commission has a new leadership standard of “zero tolerance” for intimidating and /or disruptive behaviors in accredited organizations. We want to hear about your experiences with disruptive behaviors in your work environment and how well you feel supported to address and manage those behaviors.

In partnership with Vanderbilt University, the Studer Group is launching what we believe will be the largest ever study of disruptive behaviors and managing them in healthcare. Our goal is to identify the types and frequency of disruptive behaviors in healthcare and the tools and skills you have to deal with disruptive behaviors. If you work in health care, whether you deliver direct patient care or provide support services, I invite you and your colleagues to take part in this study.

Click here to complete the survey by Friday, June 5th. The 20 – 30 minutes of your time to complete the survey will provide insight into the training and resources needed in health care organizations to address disruptive behaviors that affect the well being of staff and the outcomes of the patients we care for. We commit to sharing the results of the study broadly and free of charge this summer.

Every day, each of you makes a difference in the lives of the patients and families you care for. Take the time today to make a difference in your work environment by spending a few minutes to tell us about your experiences.

Yours in Service,

Quint Studer

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