Reflecting on What’s Right in Health Care

June 19, 2007

There were many reoccurring themes at this year’s national What’s RIGHT In Health Care conference. Two items were evident:

  1. Success depends on the combination of passion and well-executed prescriptions.
  2. There are tremendous financial pressures from many directions on health care organizations and, thus, on their CEOs.  One of the pieces that resonated with our CEOs in attendance was the very specific return on investment tactics shared that overall had a $127 million return on investment.  Of course, the ROI can only be replicated by combining passion with well-executed prescriptions.

Also presented last week were new toolkits with specific how-to’s that will help integrate safety into operations and collaborate with physicians. Additionally, attendees were provided with an action plan template so they can put new ideas into action when they return to their workplaces. Attendees also took home a new book featuring a story a day for the entire year to help connect each day to purpose, worthwhile work and making a difference.

You will soon be receiving very specific information on how to access presentations and other material from the conference.

As for me, I will be attempting to take July off to see children, grandchildren, spend time with my wife, Rishy, and by the grace of God, spend July 21st celebrating my father’s 87th birthday and my Aunt Mil’s 97th birthday.  Every fire starter needs to rekindle their flame.

Thank you for your passion, willingness to make a difference and for answering the call to work in a field that has great purpose, allows us to do such worthwhile work and to make a difference.  After last week’s conference, I received an e-mail from an attendee who, upon getting home, had a miscarriage.  As she wrote of her and her husband’s heartaches, she described the staff that she interacted with and who now share a bond with her and her husband. She ended with a note thanking those who cared for her, her baby and husband for answering the calling to health care.

I also thank you for being difference makers.  We must continue our journey to make health care better.  We can make health care better.  And we know how to make health care better.

Thank you.

Quint

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6 Responses to “Reflecting on What’s Right in Health Care”


  1. Quint, your apt remarks about the imperative for change in healthcare remind me of the old joke: “How many psychiatrists does it take to change a light bulb? A: Just one, but it really has to want to change!”

    We know how to improve healthcare, but we lack the will to do so. As of the present time, we are culturally in the USA not sufficiently committed to make the necessary changes to move us from our present level wherein “about half the time patients receive all the indicated care” that even the limited state of evidence-based medicine recommends (a “no-sigma” accomplishment level), to even 99% of the time (1-Sigma) much less to a 4 or 5 sigma level- which is still far below the 6-Sigma safety performance we demand of our airlines! Perhaps if the media made as much of lives lost and “casualties” suffered in health care as they to in war, we would get ‘sensitized’ sufficiently to really commit to meaningful changes!

    Les Barnette, MD, Medical Director, Healthcare Improvement, Qualis Health, Seattle WA

  2. Rachel Wheeler Says:

    I recently had the opprotunity to visit my dieing brother in Mississippi. The visit and care were appaling.
    When you talk about customer service I am so proud of our organization and the accomplishments that we have made and the tools that you have given us to become successful.Passion is the key and then hardwiring.


  3. I am so sorry that I could not attend this year. However, today’s summary was great. I look forward to purchasing some of the pesentations. ANd yu are correct. every firestarter needs to rekindle their flame. Maria

  4. Kelly Floyd Says:

    The most impressive aspect of the conference for me was the attitude of the StuderGroup staff. Without a doubt, they live what they teach. They were there to serve.

    When I asked for directions to a room, one of your staff left his post and walked me to the room I was searching for. The next day I was pleased to see him again – this time he was receiving an award from you – I’m speaking of Dr. Jay Kaplan. When you shared his credentials my respect for him was heightened, not because of all his accomplishments, but because of his humility.

    I can’t think of a time when I have been in such an environment where there was no sense of competition, no airs, no one building up him/her self.

    How refreshing to be among humble servants making a difference in the world!

    Thank you!


  5. The phrase you used, “answering a call,” reminded me of one of my favorite quotations from Mother Teresa. She said: “There is a light in this world, a healing spirit more powerful than any darkness we may encounter. We sometimes lose sight of this force when there is suffering, too much pain. Then suddenly, the spirit will emerge through the lives of ordinary people who hear a call and answer in extraordinary way.” What a joy to find ordinary people whose sense of calling (literally, their “vocation”) equips them for doing extraordinary things … and then thank them for the gift of who they are and how they care for frightened, anxious, lonely, suffering patients.

  6. R Daniel King Says:

    The existence of “passion and well-executed prescriptions” has a direct relationship with whether leadership has the discipline to drive accountability. By discipline, I mean the Ward Cleaver not the John Wayne approach. Undisciplined leadership that utilizes accountability as a variable scale of justice will view “passion and well-executed prescriptions” as threats to the status quo. In other words, if passion has been extinguished, you will find undisciplined leadership holding the hose with the aura of accomplishment and wishing employees demonstrated more passion. Its like watching parents on a “Nanny” reality show.


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